Category Archives: Company


02

Jul 2015

Interakt Team Changes

Many may have noticed Ange’s growing involvement in operations over the past few months. Her background is business & financial software as well as working with databases, reporting and software integration. She has had extensive experience with client support and due to this has taken on the role of Operations Manager to monitor tickets, daily support and escalated enquiries. We trust that this will improve…

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02

Jul 2015

Client Audits

Over the coming months we will be conducting site audits to fill in any gaps in our client notes and ensure our records of your business are 100% up to date and accurate. This will probably involve a site visit that will not be billable as it is covered by our Managed Services.


02

Jul 2015

Support

To ensure that requests are tracked and quickly responded to we need them to move through our ticketing system. The only way that tickets are created are: a)     Emails to support@interakt.net.au b)    Phone call to 07 3608 4121   We cannot guarantee to monitor, return or respond to phone calls, messages and emails to individual consultants’ mobile phones and/or email accounts so in order to…

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30

Oct 2014

Interakt Reporting

Due to an increasing volume of support requests and alerts, Interakt is changing the way we report our monthly activity to you. Rather than invoices showing all charges PLUS all Managed Services provided to you throughout the month, we will now be sending you a Monthly Ticket Report that will list all the Managed Services. This is just as a record for you to be…

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Interakt Helpdesk

08

Aug 2013

Interakt Helpdesk

Just a reminder that all support requests need to be made by emailing support@interakt.net.au or phoning 07 3608 4121. Calls, texts and emails to individual phones and email accounts cannot be logged, tracked and managed by our Case Management system and therefore we cannot guarantee any response.


16

Sep 2012

Managed IT Support

Over the last few months we have modified some our services. IT is now mission critical to the majority of business as without it we cannot trade. By this reasoning, the way in which we support IT systems has to grow and evolve with these demands. As a standard offering we have two very distinct services, Flexible Support and Managed Support. Flexible IT support is…

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