July 2015

Many may have noticed Ange’s growing involvement in operations over the past few months. Her background is business & financial software as well as working with databases, reporting and software integration. She has had extensive experience with client support and due to this has taken on the role of Operations Manager to monitor tickets, daily support and escalated enquiries. We trust that this will improve

02

Jul
2015

Client Audits

at Company - by admin

Over the coming months we will be conducting site audits to fill in any gaps in our client notes and ensure our records of your business are 100% up to date and accurate. This will probably involve a site visit that will not be billable as it is covered by our Managed Services.

02

Jul
2015

Office 365

at News - by Angelene Poole

If you are an Office 365 user, you have probably been inundated with emails warning of the upcoming move from Telstra T-Suite to Telstra Apps Marketplace and confused with conflicting advice saying you don’t need to do anything followed by other advice saying that if you don’t logon and activate, you won’t be able to use your products! We have migrated all client accounts as

02

Jul
2015

Support

at Company - by Angelene Poole

To ensure that requests are tracked and quickly responded to we need them to move through our ticketing system. The only way that tickets are created are: a)     Emails to support@interakt.net.au b)    Phone call to 07 3608 4121   We cannot guarantee to monitor, return or respond to phone calls, messages and emails to individual consultants’ mobile phones and/or email accounts so in order to

02

Jul
2015
October 2014

Interakt IT Support

at Support - by Angelene Poole

Our systems are continually being improved in the endeavour to provide you with the best possible support. You can help by ensuring that all support requests are logged either by sending an email to support@interakt.net.au or by leaving a message on the support line 07 3608 4121. Your support request will then be picked up automatically by our helpdesk system, creating a ticket and emailing

30

Oct
2014

Do you know who has access to your servers? You may be concerned with people accessing your network from the outside with hackers and viruses etc. But have you considered who can log on to your system without sounding the alarm bells? External consultant’s, your previous IT support account, or employees that have left the business could potentially log on at any time, and it’s

30

Oct
2014

Interakt Reporting

at Company - by Matt Poole

Due to an increasing volume of support requests and alerts, Interakt is changing the way we report our monthly activity to you. Rather than invoices showing all charges PLUS all Managed Services provided to you throughout the month, we will now be sending you a Monthly Ticket Report that will list all the Managed Services. This is just as a record for you to be

30

Oct
2014

Of the five key areas involved in running most businesses i.e. your product/service, marketing and sales, operations and finance, human resources and customer service… Finance is probably the one that brings most businesses undone! It’s the one that many business owners avoid because they don’t feel comfortable with it. Here are some tips from successful businesses that we’ve observed over the years: 1. If finance

30

Oct
2014
May 2014

Here are some handy tips for home and the office to boost your wireless security. 1. Add some complexity to your credentials. Make sure you change the default login and password on your wireless network. 3. Operate in anonymity There’s no rule that says you must broadcast your wireless network’s name, also known as the service set identifier (SSID). The SSID is what mobile users

29

May
2014

Cloud

at Other - by Angelene Poole

Whats all the hype? The word ‘cloud’ is now a common buzz word when discussing all things IT and is used very ambiguously. To define what this is, one must always understand that the definition will change depending on the context of the discussion. ‘Cloud’ in some ways has been around since the start of the internet. For example, one of the first things you

29

May
2014

May 2014

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